OTDA and its EBT provider, ebtEDGE, will never contact clients asking for EBT information. EBT cardholders should never give their EBT card information in response to emails, text messages, or phone calls. Thieves can use this information to access your account and spend your SNAP and cash benefits. For more information: otda.ny.gov/EBTscam
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The Supplemental Nutrition Assistance Program (SNAP) issues monthly benefits that can be used to purchase food at authorized retail food stores. SNAP benefits help low-income working people, senior citizens, the disabled and others feed their families.
A Fair Hearing is a chance for you to tell a hearing officer from OTDA why you think a decision about your case made by a local social services agency is wrong.
OTDA will then issue a written decision which will state whether the local agency's decision was right or wrong. The written decision may order the local agency to correct your case.
Learn about scams targeted at Electronic Benefits Transfer (EBT) cardholders, how you can protect your benefits, and how to have stolen Temporary Assistance (TA) cash benefits replaced.
There are a few types of scams. Examples are card skimming which takes place at the store's card reading machine and phishing scams sent as emails, text messages, or phone calls.
Use the new freeze/unfreeze card feature to help you secure your EBT card and protect your benefits from scam-related theft through the ebtEDGE mobile app.