UPSTATE & NYC MESSAGE     

DSS-4357EL                                                                 
WGIUPD                  GENERAL INFORMATION SYSTEM               04/25/01 
                   DIVISION:  Temporary Assistance 

GIS 01 TA/DC011                                                           

TO:  		Commissioners; EBT Coordinators; IM Directors; FS Directors  
                                                                          
FROM:  	Patricia A. Stevens, Deputy Commissioner                           
       		Division of Temporary Assistance  
SUBJECT:   Discontinuance of EBT Recipient Training Helpline 

EFFECTIVE DATE:  Immediately  
CONTACT PERSON:  Alfred Bouchard (518) 474-4231 Jim Karins (518) 474-5396  
                                                               
The purpose of this GIS is to inform Social Service Districts that the EBT Recipient Training Helpline will be discontinued on April 30, 2001.

After that date, recipients may continue to call the EBT Locator Service at 1-800-289-6739 to find out the location of ATM and POS locations that do not surcharge.

Recipients will continue to call Citibank Customer Service at 1-800-328-6399, for access to the Automated Response Unit (ARU); for questions concerning use of their CBIC cards and PIN's; to change PIN's; to check account balances; to report lost/stolen cards; and to report any claims of non-receipt.