Refugee Services (RS)

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Information for Providers

  • Refugee Services Service Providers Handbook – A guide for providers on navigating the elements and milestones involved in sustaining a Refugee Services program. It contains information regarding contract development and execution, as well as best practices for maintaining case records and generating reports.
  • Bureau of Refugee Services Staff Organization Chart - Staff names.
  • BRIA Information Network (BIN) - A secure web-based system used by service providers to report individual participant data and contract performance, and to prepare claims for payment.
  • Population Report - Information on the number of refugees resettled in New York State.
  • Frequently Asked Questions - Questions that agencies funded by or are interested in being funded by OTDA's' Bureau of Refugee Services programs might have about the day-to day operation of running the programs.
  • Policy Directives - Provide local social services districts (LSSD) and other interested parties information about current OTDA program policy and procedures impacting OTDA programs.
  • Health Reach - A national collaborative partnership that has created a database of free multilingual, multicultural health information and patient education materials for those working with or providing services to individuals with limited English proficiency.
  • Refugee Health Program - The New York State Department of Health's Refugee Health Program is responsible for administering health assessments for eligible refugees and newcomers to New York State ( (excluding New York City) within 90 days of arrival. The program has contracted providers across the state who complete health assessments and screenings for eligible arrivals.
  • New York State’s Dignity for All Students Act - The Dignity for All Students Act (The Dignity Act) seeks to provide the State's public elementary and secondary school students with a safe and supportive environment free from discrimination, intimidation, taunting, harassment, and bullying on school property, a school bus and/or at a school function.
  • New York State English Language Learner Parent Hotline - This Hotline provides parents, guardians and other persons in parental relation of English Language Learners (ELLs) with information about their rights and services for their children pursuant to Commissioner’s Regulation 154. It also provides a mechanism to respond to specific inquiries about the delivery of these services.
  • Bridging Refugee Youth and Children Services (BRYCS) - BRYCS is a website and clearinghouse which aims to strengthen the capacity of refugee-serving and mainstream organizations across the U.S. BRYCS is the nation’s largest online collection of resources for empowering immigrant children and their families.
  • Don't Hate Be Kind - Is a PSA that was created by OTDA in conjunction with the Refugee School Impact Grant Program. The PSA’s goal is to promote kindness regardless of where we are from or what we look like.

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