New York EBT System Temporarily Unavailable May 19

EBT cardholders will not be able to use their cards for several hours while New York State changes over to a new vendor.

Learn More about EBT System Unavailability.

Last updated: April 1, 2024, 10:00 AM

HEAP Contacts

OTDA Home Programs & Services Home Energy Assistance Program HEAP Contacts

Local District Home Energy Assistance Program (HEAP) Contacts

Rensselaer County HEAP contacts

Department of Social Services

Rensselaer County Department of Social Services

547 River Street
Troy, NY 12180
Phone: 518-266-7960
Days Open: Monday-Friday, 9:00am-4:30pm

Notes: General Email address for HEAP Clients: Dfa4a38.sm.rcdss.heap@dfa.state.ny.us

Alternate Certifiers

Rensselaer County Department of Aging

99 Troy Road
East Greenbush, NY 12061
Phone: 518-270-2730
Days Open: Monday-Friday, 8:30am-5:00pm

After Hours Emergency Contact

Rensselaer County Department of Social Services After Hours

Phone: 518-283-2000
Days Open: Monday - Friday

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